Contact Us

This page provides details on how to get in touch with us for different types of queries relating to our medications, diagnostic products and Roche services. Any response received from Roche does not replace the advice of a physician.

Please note that medications and diagnostic products cannot be directly ordered through the points of contact referenced on this page. We also do not respond to form letters or e-mail campaigns.

Medical Information

Do you have a question concerning a Roche Product or Service?

Roche Medical Information provides tailored, evidence-based, balanced, and up-to-date medical information for customers from Ireland.

To request information about a Roche Product, get in contact with Roche Medical Information experts who will be pleased to answer your question.
Email: [email protected]
Tel: +353 (0)1-4690700 ext 4

Send us your request by webform

Please note that Roche can not advise on medical treatments of individuals.

The attending physician is responsible for all decisions related to the prescribing of medication and medical treatment of the patient.

Pharmaceuticals in Ireland

Address

Roche Products (Ireland) Limited

3004 Lake Drive
Citywest
Dublin 24
Ireland

Tel: +353 (0)1 469 0700

Media

Catherine Dunne

Communications Partner
Roche Products (Ireland) Limited
Mob: +353 (0)86 400 2985
Email: [email protected]

Diagnostics in Ireland

Customer Services:
ROI phone: 1800 509586
NI phone: 0808 1009998
Technical Services:
ROI phone: 1800 409564 (General) 1800 409564 (Apps)
NI phone: 0808 100 1920 (General) 0808 100 8010 (Apps)
[email protected] (Point of Care)
Address

Roche Diagnostics UK & Ireland,

Charles Avenue,
Burgess Hill,
West Sussex.
RH15 9RY
UK
Phone: 1800 509 586 (freefone from Republic of Ireland) or +44 1444 256000


Follow us on twitter @Roche_Dia_Irl

Media

Rachel Clinton
External Communications Manager
Roche Diagnostics Ltd
Phone: +44 1444 256000
Email: [email protected]

Dialog

Your personal e-services portal: www.dialog.roche.com
Dialog provides all essential technical information at your fingertips.

Diabetes Care (Accu-Chek)

A dedicated Roche Diabetes Care team is present in Ireland to support people with diabetes. For further information, please visit www.accu-chek.co.uk or contact our care line on Freephone 0800 701000 (NI) and 1800 709 600 (ROI). For Accu-Chek Pump users please call 0800 731 229 (UK) and 1800 882 351 (ROI).

Frequently asked questions

We are always looking for new talents to join the Roche family. Head over to our careers page to see the latest job openings.

All information on sponsorship at Roche is available on our Philanthropy criteria and requests page.

Policy on Donations at Roche

You can find the sponsorship info on Philanthropy Criteria and requests.

Information on Accu-check can be found on the designated site.

Data Protection Notice

Roche Products (Ireland) Limited ("Roche") may hold and use personal data and disclose it to other companies in the Roche group, Roche agents and service providers and governmental bodies (such as regulatory authorities) for the purposes of complying with Roche's statutory and legal reporting relating to pharmacovigilance, medical information and product quality complaint management. Personal data may be transferred outside of the European Economic Area, but any transfers shall be made in accordance with data protection law.  The right exists to request a copy of personal data held by Roche and to have any inaccuracies in such data corrected or deleted.

Please click here to see the full Roche products (Ireland) Privacy Policy.

Adverse event reporting

For patients: If you believe that you have experienced an adverse event or medical side effect related to a Roche product, please contact your doctor or other healthcare professional immediately. You can report such incidents to Roche directly by emailing [email protected] or calling +353 (0)1-4690700

For healthcare professionals: You can report such incidents to Roche directly by emailing [email protected] or calling +353 (0)1-4690700

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