What is it like to work at Roche Diagnostics? Let us discover more from some of our people working across the business.

 

John Glynn, Market Access Manager


Tell us about your beginnings at Roche. How long have you worked for the company and what roles have you undertaken?  

I joined Roche in 2004, initially in regulatory affairs in the UK but since then I have gained experience across a number of different roles including applications support, technical product management, sales and development. This is one of the key advantages of working Roche, there are many opportunities to work in different jobs and in different locations if you want to. My current role is as a market access manager. For me Roche was always a logical step in my career; I had worked as a biomedical scientist in the NHS and was a customer of Roche. The people I met and the culture of the company appealed to me, so I applied for a job.

What does your current role in market access involve? 

Roche develops new tests and diagnostics to improve care of patients. Patient access to our innovative solutions is as important as the scientific advances themselves and my role is to help remove barriers to the introduction of these solutions. This is achieved by gathering evidence of the efficacy and efficiency of the test or product and connecting with the right people to explain the impact it will have. The people I talk to are clinicians, policy makers, patient groups, payers, HTA groups, academia etc. My role forms part of the Access and Innovation team, whose remit also extends to communications, public affairs and medical affairs.

Is there anything in particular that stands out for you about Roche?  

I mentioned culture and people earlier - these are big factors that stand out to me about Roche. There is a genuine desire to improve healthcare and put the patient at the heart of what we do, and that is a big motivator for me.

Would you recommend Roche as an employer?  

I would. If you are someone who wants to grow their career and make a difference in healthcare, this is the place for you. As a company that covers both diagnostics and pharmaceuticals, a wide variety of experience is available and increasingly our activities in personalised healthcare bring both elements together. Here in Ireland, we have an experienced and growing team focused on the needs of our customers and patients. We are field-based across the island and will be happy to talk to anyone interested in what we do.

What inspires you most about working at Roche?   

I think the desire to continually evolve and drive change is quite inspiring. Great care and attention is taken to provide the highest quality solutions and the fact that what we do can deliver better care is the reason I work at Roche.

 

 

Liam Hancock, Field Service Engineer


Tell us about your beginnings at Roche. How long have you worked for the company and what roles have you undertaken?  

I joined Roche in 2011 but worked for a Roche distributor from 2005 and have been employed as a field service engineer ever since. Since joining Roche I have gone from working solely on tissue diagnostic equipment and instruments to molecular instruments, DNA sequencers and applied science instruments. I have seen massive advances and innovations in the tissue range of instruments during that time. I have visited Rotkreuz in Switzerland, Meylan in France, Burgess Hill in the UK and Tucson in the USA on training courses.

What does your current role in Technical Services involve?  

I am responsible for the service, repair and installation of a range of instruments across the molecular and tissue departments. I also plan and schedule the service calls for the instruments assigned to me which involves me, ordering parts, contacting the customer, performing the maintenance work and ensuring all relevant documentation is completed following the service visit. I work closely with the scheduling department in the office to schedule breakdown visits and ensure any relevant parts are ordered and sent to site to ensure instruments are fixed as quickly as possible and our customers can resume providing services to patients. I also liaise with the sales department during the installation of new instruments so that the customer has the least possible negative effects and downtime through strong communication between all parties involved at all stages of the installation.

Is there anything in particular that stands out for you about Roche?  

The respect that everyone has for each other is the main thing that stood out for me when I first joined Roche, everyone is given the opportunity to speak and have their opinions heard. I also like the security you have working for a big company like Roche, in that the workload can be distributed fairly between a number of people and not having the entire load on one individual’s shoulders. This lowers stress and leads to better mental and physically wellbeing.

Would you recommend Roche as an employer?  

I would absolutely recommend Roche as an employer. If you are a committed and hard working person you will have excellent opportunities to travel, learn and advance in your field or expand into another. 

 

Hardware

 

Sarah Collins, Managed Laboratory Services Sales and Commercial Manager

 

Tell us about your beginnings at Roche. How long have you worked for the company and what roles have you undertaken?  

I joined Roche in July 2017 as Managed Laboratory Services Sales and Commercial Manager. This role was exciting as the pathology landscape in Ireland was changing. Customers were looking for solutions and partnerships from diagnostic companies moving away from the traditional equipment only tenders. Working in the managed service team allowed me to work with all sales teams and support functions. As I was new to Roche, this was the best training and experience to learn the business and get to know everyone.   

My current position is Customer Account Manager (CAM). This is a new venture for Roche with the purpose of putting the customer in the centre of what we do and coordinate outcomes for all stakeholders so that they have the best experience working with Roche.

What does your current role in CAM involve?  

As part of an inclusive approach and as the commercial team in Roche evolves, the CAM will be a coordination point and support function in Roche to ensure that the customer is at the heart of the decision making process. The CAM is the voice for the customer to deliver solutions that meet their current needs whilst also innovating for the future.

We will work in partnership with Access and Innovation, Technical Services and all business areas through dedicated territory teams. The territory teams will also collaboratively work with our office-based colleagues to continually promote a team approach to always keep the customer in the heart of what we do. This will ensure that their total pathology vision is understood and always delivered by Roche.

Is there anything in particular that stands out for you about Roche?  

The passion! Every employee in Roche is passionate about the customer, the products and the difference we can make to the healthcare system. It is incredible that this is seen in every department throughout the company.

Would you recommend Roche as an employer?  

Absolutely - I have only been employed by Roche for 18 months and in this time I have already progressed in my role. Roche invest in their people and allow you to develop new skills, grow your career and have an impact on patient outcomes. Every day is different and meaningful - you truly feel you are making a difference to the healthcare market.

What inspires you most about working at Roche?   

Roche as a company is always striving to improve and develop new products for the marketplace. We never stand still and believe we have done all we can. There is always a new product or an improvement that can be made to current systems. We believe we can always do better. This constant drive for improvements from the people in Roche is an inspiring environment to work in.

 

Find out more on the Roche Careers Portal